These conditions govern the purchase of products through the website aceitesacanto.es and comply with the Spanish regulations: the Law on Information Society Services and Electronic Commerce (LSSI-CE), the General Law for the Defense of Consumers and Users (TRLGDCU), and the Law on Retail Trade Organization (LOCM).
Each product listing includes a description, features, final price, applicable taxes, and shipping costs.
Prices are shown in euros (€) and include the applicable VAT.
To place an order, the user must follow the specified steps, provide the required identification, and accept these terms and conditions.
The contract is deemed to be concluded at the registered office of the website owner.
The following payment methods are accepted: credit/debit card, bank transfer, and other options as indicated during the purchase process.
Orders will be delivered to the address provided by the customer during the purchase process.
The delivery timeframe will be communicated prior to completing the order and, unless otherwise stated or due to force majeure, will not exceed 30 calendar days from the order confirmation date.
The customer has the right to withdraw from the contract within 14 calendar days of receiving the product.
To exercise this right, the customer must use the withdrawal form and submit a clear statement of their intent.
The total amount paid for the product, including standard shipping costs, will be refunded within a maximum period of 14 calendar days from the communication of withdrawal and upon receipt of the returned goods.
The customer is responsible for the direct cost of returning the goods unless otherwise agreed.
All products are covered by the legal warranty established by current legislation.
If the product is found to be defective, EVOO ACANTO S.L. will proceed to repair, replace, offer a price reduction, or cancel the contract, as appropriate.
For any inquiries, issues, or complaints related to the purchase of products, users may contact us via email at comercial@aceitesacanto.es or by phone at +34 953 50 15 08.
All orders will be delivered to the address provided by the customer.
In the event that the product arrives damaged or defective, the customer must notify us within 24 hours of receipt to arrange for replacement or return as applicable.
Detailed information on the returns and refund policy is available in the corresponding section of the website.
